Please follow these guidelines when using Neutrino.
Please be careful to avoid reversing polarity on the main power leads to the Neutrino module as this can cause serious damage
Please disconnect either the positive or negative main lead if you are doing high amperage charging as this can cause serious damage. Trickle charging is fine
Please briefly touch any bare wires to the chassis before plugging them into a Neutrino socket to avoid possible ESD damage
While the Neutrino module is completely waterproof if you mount it where it can get wet please mount it with the connector facing down and apply some silicon grease to the terminal strip. If you mount the Bluetooth radio pigtail where it can get wet make sure to wrap electrical tape around the junction of the radio (the little black USB dongle) and the USB socket to avoid water incursion as this may make the unit inoperative
Please read the lighting setup/compatibility guide before connecting lights (in the supplemental resources below)
Follow these steps if your Neutrino is not operating correctly
Verify that it’s getting power on the yellow trigger wire. To do this, attach the trigger wire directly to the vehicle battery and verify that you see a green LED on the back side of the blue connector strip. Please then verify that you still see the green LED when the yellow wire is connected to the tail light wire or other 12V source being used. If you are experiencing intermittent connectivity we recommend using the Scotchlok tap provided with the unit and/or running a second tap wire between the yellow trigger wire and the source. This almost always fixes intermittent connectivity issues. If you see the green LED proceed to step 2. If you don’t, please call us
If you are using app version 1.10 or later please make sure your module is enabled for connection. To do this, tap the tools icon in the upper right of the opening screen, then the NBB select button, name the module, and tap to make it connectable. It should connect
If you are still unable to connect, put the app in the background and try again. If this doesn’t work, uninstall the app and reinstall the app from the iTunes App store or Google Play store
Please verify that the bluetooth radio dongle is installed in the USB socket attached to the pigtail coming out of the Neutrino module. If it’s not installed there will be no bluetooth connectivity. Please make sure that there is no water/corrosion in the USB socket (pull out the radio module and look)
STILL HAVE QUESTIONS?